Elevate Corporate Success: Your Premier Accounting and Taxation Partner
Terms of Usage
Introduction:
This policy outlines the procedures for issuing refunds and managing subscription cancellations for customers subscribing to our monthly automated services. All employees are expected to familiarize themselves with and adhere to this policy to ensure consistency and customer satisfaction.
Policy:
- Refund Requests:
Customers seeking a refund must submit their request within 3 days of receiving their purchase. - Refund requests will only be considered for services that have not been performed.
Refund Processing:
- Refunds will be issued in the original form of payment.
- Refunds will not be issued for clients in breach of the contract.
- The refund process will be initiated within 14 business days of accepting the request.
- Customers must provide valid proof of payment when requesting a refund.
Subscription Cancellation:
- Customers can cancel their subscription at any time.
- Cancellation requests must be submitted before the next billing cycle to avoid charges for the following month.
- No refunds will be issued for the remaining days of the current billing cycle upon subscription cancellation.
Responsibilities:
Employee Responsibilities:
- All employees are expected to be familiar with and adhere to this policy.
- Employees should assist customers in understanding the refund request and subscription cancellation procedures.
Customer Service Department:
- The customer service department is responsible for processing refund requests and managing subscription cancellations.
- Timely and accurate communication with customers regarding the status of their refund requests and cancellations is crucial.
Accounting Department:
- The accounting department is responsible for ensuring refunds are processed promptly and accurately.
- Accounting should update records to reflect subscription cancellations and cease billing accordingly.
Management:
- Management is tasked with resolving any refund or cancellation-related issues that cannot be addressed by the customer service department.
- Management should ensure that employees are trained and equipped to handle refund requests and cancellations appropriately.
Conclusion:
Having a transparent and equitable refund and subscription cancellation policy is crucial for maintaining customer satisfaction. This policy ensures that refund requests and cancellations are handled efficiently, customers are treated fairly, and the integrity of our services is maintained. Our commitment is to provide excellent service while respecting the rights and expectations of our valued customers.
